Posts Tagged ‘Email Marketing’

Are We Clear?

Friday, March 11th, 2011

A Quick Reminder That Will Help You Every Day for the Rest of Your Life

by Ryan Faist

Big Idea Company, LLC

“A language can associate semantic information with structures larger than ele- mentary lexical items and can associate semantic interpre- tation principles with syntactic configurations larger and more complex than those definable by means of single phrase-structure rules.”

I have no idea what this means either. Yet the topic, if you can believe it, is communication.

To be fair, this quote is from an essay by a group of distinguished scholars (Fillmore, Kay and O’Connor: Regularity and Idiomaticity in Grammatical Constructions). For some reason, people in academia love when nobody knows what the hell they’re talking about. For the rest of us, a great deal depends on our ablity to understand each other.

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Settling the Double-Space Dispute Once and For All

Monday, May 24th, 2010

by Ryan Faist

Big Idea Company

Have you ever wondered why some people double-space after typing a sentence and others don’t?  Is it a perfunctory habit? Or is there in fact some purpose for tapping the space bar twice after every period?

To solve this little writing mystery, we must go all the way back to the 1800s, when the world was introduced to the typewriter.

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Six-Foot Dogs, Villainous Ad-Makers, and the Degradation of American Culture

Monday, November 2nd, 2009

by Ryan Faist

Big Idea Company

dog

Credit: The Pack

I was waiting at a stoplight, staring at a six-foot tall dog with a newspaper jammed in its mouth. It was an advertisement on the back of the truck ahead of me. When I stared longer, I realized that it was an ad for a landscaping company. The dog had nothing to do with the message; it only served to grab my attention, which it did. But after seeing it, I wasn’t compelled to treat my lawn. Instead, I was asking myself why Americans’ attention spans have shrunk to the point where some advertisers will stray so far from their message to grab a person’s attention.

It’s not just advertisements. It’s all forms of popular media. If you look closely, you’ll notice that the average scene-length of movies and television shows has shortened significantly over the years. Even the style of most blockbuster novels today is much more fast-paced – tension on every page. I’m not saying any of this is bad, but I am saying that we Americans have become an inpatient culture. And the media knows it.

Some people will argue that technology is to blame. The internet, social media, iPods, blackberries, yada yada yada, have all collectively spoiled us with immediate access to information. That makes sense, but something else is bothering me.

Let us suppose that America suffers from attention deficit disorder for whatever reason. Fine. Advertisers and marketers have to adjust as the playing field changes, just as any businessperson must. I understand this. But the giant dog staring at me from the back of a commercial truck was something much more frightening. At first, I thought it was an ad for the local newspaper, or maybe a dog-catching service. That would have been okay with me, even though I like dogs. But when I realized it was an ad for a landscaping company, I became enraged. In a strange way, I felt like the people who created it were contributing to the degradation of a once patient culture… just so they could make a few bucks. No, I’m not crazy.

Don’t get me wrong. I believe in the power of a good advertisement. But I can’t help but wonder about how the current state of advertising is dealing with the shortened attention spans of American consumers. Even worse, I wonder if some advertisers are somehow helping to shrink attention spans even more with ads that ignore the rules once practiced by the advertisers of previous generations. Maybe people will get used to advertisements that use arbitrary and shocking images to catch their attention, just as they’ll get used to short scenes and fast-paced novels. Where will it end? How about the Statue of Liberty dressed in fish net to sell macaroni and cheese? Why not a three-eyed gargoyle floating over the moon to promote toothpaste?

I’ll tell you why. It’s stupid. Creating advertisements is a craft, and just like any other craft, there are techniques, guidelines and aesthetics to every good ad. It’s within these boundaries that you find your creativity. Once you become a rebel ad-maker with no respect for anything done in the past and a willingness to do anything in the future, including arbitrarily exploiting people’s short attention spans, you risk more than just failing your clients with bad ads. You may unknowingly participate in the degradation of our culture by contributing to the shrinking of the average American attention span until it reaches the point where 1) we as a people have no patience for anything other than instant gratification, and 2) ad-makers become more and more willing to stray even further from good ad-making principles in the lazy effort to grab your attention. Both are grim forecasts for a brave new world.

The Biggest Mistake in Email Marketing

Monday, October 12th, 2009

Reach More People From Your Computer by Avoiding What Everyone Else Does

by Ryan Faist

Big Idea Company

glowing screen copyIt seems too good to be true — an easy way to reach your target audience without the expense of postage and print materials. Don’t be fooled. Most email marketing goes straight from the inbox to the waste box.

The next time you check your email, notice how fast you delete your spam. Take a second and actually read the subject lines. Knowing why spam looks like spam is the key to avoiding the biggest mistake in email marketing.

First, burn this into your brain: the subject line is the most important part of your email. If you don’t know this, you’re doomed. You can send the most brilliantly designed email in the world, but if you’ve got a bad subject line… poof. All gone.

Let’s look at some bad ones: Find Your Soul Mate is quite popular. Do you think spammers are proud when they come up with this? Delete. How about this: Your Ticket to Financial Freedom. As it turns out, your ticket will cost you $499.99 plus shipping and handling. Delete.

Here’s a tip that will help distinguish your email marketing from the likes above: never be cute or clever. Have you seen the emails that try to trick you into thinking someone is replying to you? They look like RE: Save More on Car Insurance or FW: Make Thousands Without Leaving Your Home. Do the people who write these subject lines think they’re fooling anyone? Absolutely. That’s their biggest mistake.

Before you go crazy with email marketing, remember this: people know what you’re up to. No matter how you approach them, they know you want something; otherwise you wouldn’t be emailing them.

To make matters worse, people expect to be inundated with spam. They know they’ll have to trash hordes of junk mail every day, so they’ve subconsciously programmed their minds to immediately delete anything that resembles spam. And since only spammers write subject lines that are cute or clever, guess which emails get deleted most often.

So what’s the secret to writing subject lines that people want to open? The answer is something you probably learned when you were five years old.

Be honest. If you’re sending an e-letter, say so. If you’re sending an e-coupon for a fitness center, don’t try to disguise it with a subject line that reads Your Answer to Total Fitness. It won’t work. Free Three Month Fitness Trial will get more opens. Why? When it comes to email subject lines, people are attracted to straightforward honesty. It’s just the way it is. Direct subject lines will always yield more opens than cute ones.